LV18 App Privacy Policy
On this page, learn what data LV18 App collects, how it stores it, and when it deletes it. Many Dhaka users operate accounts using bKash, Nagad, and Rocket, so security and transparency are very important here
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Active in 20 countries since 2014
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Various app experiences come together in one place
99.4% uptime
Daily use remains fairly steady
What data is collected
When you log in at night, you will first see your account information; LV18 App uses device, usage and session data at that time to keep the system running properly
Account data may include name, phone number and email, and if there are any transactions, references from bKash, Nagad or Rocket may also be in the records
Device Information
Model, Android version and browser type are kept
Account Information
Registration, profile and contact information are included
Usage Data
The page opened is what is mainly viewed
Payment Records
Notes for BDT-based transactions may be stored
Security Signals
Suspicious logins and risk indicators are distinguished
Legal basis for processing
When you log in to LV18, some data is required; the account cannot be operated without that data
To improve the service, security and support, legitimate interests are also deemed necessary; if required, your consent may be obtained separately
Many users in Dhaka access on mobile at night; session verification and fraud prevention are part of this basis
How data is used
When a user first opens the LV18 APK, the system performs a general setup to determine sign-in, language preference, and device compatibility
If you have questions for support, old tickets and account history help, so you don't have to repeat the same issue
Quick Access
No need to set up again
Risk Prevention
An alert is sent when unusual behavior is detected
Easy Support
Fast replies based on previous contact
Who sees the data
Some tasks are done only by internal team; other tasks are performed through security, hosting and analytics processors
They operate under the agreement, do not sell data themselves; limited access is the main policy here
If someone from Dhaka verifies using Rocket, the record contains only the necessary parts; unnecessary information is not kept separately
Cookies and Tracking
Many prefer not to log in again when opening the mobile in the morning; cookies make it easy
Cookies remember session, language preference and security tokens; no excessive tracking, only necessary parts are kept
Session Cookie
Keeps login state temporarily
Save Preferences
Language and interface remain the same
Less Tracking
No unnecessary monitoring
What happens if data leaves the country
Some servers may be outside Bangladesh; the same security standards apply to those systems as well
Data transfer uses contracts, encryption and restricted access; this does not unnecessarily put users at risk
If you wish Terms Page You can read more about data processing terms
What are your rights
You can know what information is there; if needed you can request updates
In some cases, deletion requests can be made, but if there are legal obligations, certain records may be kept for a period
Submit your request Contact page Use as needed; identity verification may be requested.
Access rights
What is kept, you can learn.
Right to modify
If there is an error, you can request
Delete request
Reviewed in accordance with law
How long data is stored
Session data generally lasts for a short time, with security and technical logs kept a bit longer.
Account information is kept as long as the account is active; support history is stored for a limited time as well.
Many users in Dhaka want to delete old messages; the retention timeline makes that job easier.
Contact and complaints
If you have any questions, write to support; usually the first reply arrives within 1 business day.
If you have a separate privacy complaint, state it clearly; providing a screenshot makes it easier to investigate.
If you wish Email support You can talk directly, besides. Another privacy page You can also view additional information from
Common questions
What information is kept in the LV18 App?
Account, device, usage and necessary security records may be kept.
Is LV18 Login secure?
Login is secured with session verification and risk monitoring.
What is required for LV18 Register?
Usually name, phone number and email are required.
For more clarity Responsible use guidelines Read LV18 App privacy, data and security explained here.
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